Greater Nashville Resource Council (GNRC) contacted Case Manager Bobbie Greene about an elderly woman with no working heat. After a home visit, Bobbie found the report to be true. The woman was age 63, disabled, homebound, using a wheel-chair and walker, and greatly in need of assistance. Her only income was a monthly Social Security check of $606.
Bobbie’s customer had enlisted a HVAC company to charitably help her, but they did more harm than good, leaving her duct work disconnected from the vents. After viewing the damage, Bobbie contacted Westminster Home Connection (WHC) to evaluate her situation and help her repair or replace the HVAC unit and repair the duct work. WHC continues to work with the customer.
Fortunately, Bobbie was able to put $104.90 back into the customer’s income by having her apply for the Medicare savings program with extra help and eliminating Medicare Part B. In addition, Bobbie assisted her with electricity bills, property taxes, LIHEAP, WAP, food pantry items, personal hygiene products, and referrals to other community partners, who provided further assistance through anonymous donors. Bobbie’s comprehensive knowledge of all of MCCAA’s programs and community resources made a huge difference for a customer who was completely unable to help herself. If you look closely, you might find our Case Managers wearing wings!