Paula Daniels - Case Manager ImagePaula Daniels - Case Manager at MCCAACase Manager Paula Daniels assisted a single female parent, age 35, who came to MCCAA in July, 2017, seeking help with rent, emergency energy assistance, employment, food, and personal hygiene items. She had been laid off her job, and the only income she had was Tennessee Assistance to Needy Families (TANF) and Child Support. Her poverty level was at 55.74%. Paula gave her referrals for several temp agencies and to Tennessee Career College to improve her clerical skills. In addition, Paula referred her to Murfreesboro Housing for affordable safe housing, to Greenhouse Ministries for a gas card, and to the Mental Health Co-Op for mental health challenges she was facing.

After following through with all referrals, Paula gave her budgeting sheets, which she completed and returned. She began aggressively seeking employment and landed a job at an insurance agency. Amelia’s Closet provided her with clothing, shoes, and a gift certificate to Georgia Career College for a complete makeover. Paula sent a “Thank You” letter to them for assisting her.

Overall, this single mother’s income increased to 197.57% of poverty level, and her matrix score increased from 35 to 66 with an increase in all areas of the matrix. On her last appointment, she noted she had applied for FAFSA for college and is still enjoying her job. She is a huge success story for the Case Management Program!